The call centre can be reached by dialing 1(800) 572-7780. The charge is US$13.00 for eight minutes, payable by credit card through the call centre, or by cash by buying a personal identification number (PIN) at any National Commercial Bank branch. The centre continues to operate Mondays through Fridays, 8 a.m.-6 p.m. local time, except Jamaican and US holidays.
Visa appointments can also be made via the website www.usvisa-jamaica.com, which is available 24 hours per day. The charge for use of the website is US$10.00 payable at the website by credit card only. There is no provision to pay cash for use of the website.
The embassy reported that in the 17 working days since the consular call centre opened on November 19, 11,609 new visa appointments have been made by phone and through the website.
Additional information on the new system and an extensive list of frequently asked questions can be found at the embassy's website, http://kingston.usembassy.gov, at no charge.